A Holistic View on Cost Reduction
Cost reduction is usually the primary reason why companies outsource customer support operations, but having a holistic view of it provides maximum results.
Organizations often focus on single pricing units, which does significantly lower their costs, but including different areas of operations and operational improvements into the calculation results in a much larger reduction of the total cost of outcome and can impact the quality of service immensely.
Effective TCO model
Our experience in contact center operations in the e-commerce industry in numerous geographies allows us to create customized TCO models to significantly impact our clients' businesses both in terms of cost and customer experience.
Tactics like site consolidation, labor arbitrage, automation, and revenue generation can lower TCO by 30%.