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Who We Are

We are a global family of local specialists who help hundreds of clients to be present wherever their customers are. Our clients place confidence in us to be their voice and provide extraordinary service to their most important stakeholders.

How We Work

Our business is very people-centric. This is why all our actions have to fulfill both the promises made to our clients and to our employees. Decades of experience in global customer service operations allowed us to create an agent journey to help us achieve just that. 

We know that high agent attrition can lead to high recruiting and training costs. It can also have ripple effects associated with lower productivity, understaffing, missing service levels, bad customer experiences, and financial impacts. We found a way to substantially lower those risks.

customer support specialist at Transcom

Agent Journey

Customer support agents are the voice of your brand and the link to your customers. This is why it is of utmost importance to hire the best talent and make sure they are well equipped to provide the best possible service to your most important stakeholders.

In this whitepaper, we explain the whole agent journey from recruitment and training to performance management and employee engagement, all supported by smart technology.

Download it and learn how a well-mapped agent journey can benefit your business.

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