Transcom recognized as a Global Rising Star and a Europe & UK Leader in ISG Provider Lens™: Contact Center – Customer Experience Services 2020

Transcom has been recognized as a Global Rising Star and a Leader in the Europe and UK region Customer Experience services market by the Information Services Group (ISG), a leading global technology research and advisory firm. The company is acknowledged for its investments in innovation, aggressive growth plans and growing digital capabilities in one of their latest benchmarking report, ISG Provider Lens™: Contact Center - Customer Experience Services 2020.

In this quadrant assessment report, ISG has laid out the current market positioning of global contact center digital operations players delivering exceptional customer experiences, and how they address key enterprise challenges in the region. According to ISG assessment, Transcom’s steady client base in Europe, inorganic growth trajectory, and robust remote solutions have enabled it to emerge as a Leader in this space with growing digital capabilities and a highly diversified talent pool.

"Rising Stars" are distinguished Market Challengers with high future potential. Companies that receive the Rising Star award have a promising portfolio, including the required roadmap and an adequate focus on key market trends and customer requirements. Rising Stars also have excellent management and understanding of the local market. This award is only given to vendors or service providers that have made extreme progress towards their goals within the last 12 months and are on a good way to reach the leader quadrant within the next 12 to 24 months, due to their above-average impact and innovative strength.

Transcom's key strengths

  • T: Labs – a unique innovation hub: Transcom recently announced the opening of a global innovation hub, where clients, employees, and partners can collaborate to incubate ideas.
  • Inorganic growth to expand digitizing of services: Transcom has been aggressively looking into further strengthening its portfolio or expanding its presence globally.
  • Bringing the best of both worlds: T: Anywhere is a hybrid solution that brings together work-at-home agents and brick-and-mortar employees as a team.
Digital Operations

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